General Terms and Conditions (GTC)
1. General Provisions and Scope of Application
1.1 Subject and Exclusions
These General Terms and Conditions (hereinafter "GTC") exhaustively govern the acquisition and use of transport tickets, reservations, catering services, and combined offers via the official online sales platforms (hereinafter "Webshop") of the Compagnie du Chemin de fer Montreux Oberland bernois SA and Transports Montreux-Vevey-Riviera SA (hereinafter jointly "MOB"), namely exclusively the websites mob.ch and gpx.swiss.
1.2 Legal Basis
The following legal bases apply:
The National Tariffs of the Alliance SwissPass: In particular, the General Passenger Tariff (T600) and its annexes (especially T600.9 governing refund conditions).
The International Tariff: The common provisions regarding the use and reservation of seats (TCV) T710.1, where applicable.
The Federal Legal Framework: The Federal Act on Passenger Transport (PBG/LTV) and its implementing ordinance (VPV/OTV).
2. Electronic Tickets (E-Tickets) and Reservations
2.1 Personalization and Registration
E-Tickets and online reservations are strictly personal, issued by name, and non-transferable. All electronic tickets and online reservations are centrally stored in a computerized file, a copy of which is available upon request (in accordance with T600, section 41.06).
2.2 Ticket Validity and Purchase Deadlines
Definition of the Date: The travel date is firmly set at the time of purchase or order.
Validity Period: Electronic tickets are only valid for one (1) calendar day per journey. This validity period may differ from that of tickets purchased physically at the counter or from ticket machines.
Multi-day Tickets: For transport tickets valid for several days, the return journey must strictly be made on the specific date chosen during the order.
Advance Purchase Deadlines: On the mob.ch website, electronic tickets can be purchased at the earliest 60 days before the travel date. Online reservations can be made in advance for the entire duration of the current timetable period (advance purchase deadlines may be shortened around early June and early December during timetable changes).
2.3 Mandatory Advance Purchase
The purchase and ordering process must be fully completed and finalized before the actual departure of the train. A purchase made after departure is considered as travelling without a valid transport ticket. In such cases, the traveler must pay the fare price along with a statutory surcharge in accordance with T600.5, section 30.00.
2.4 Control Procedures and Identification
During ticket inspection, a strict obligation to present an identification document applies.
2.4.1 Identification
The traveler must spontaneously present a valid official identity document (passport, identity card). For travel within Switzerland, a valid Half-Fare travelcard or General Abonnement (GA) is also accepted as proof of identity. For reduced fares, the corresponding reduction card must be presented. If a SwissPass account is linked to the ticket, it must be presented at the request of the inspection staff.
2.4.2 Screen Inspection (Mobile Device)
The ticket must be visible on the screen or available in the corresponding application on the device. The mobile device must be handed over to the inspection staff upon request. The staff is formally authorized to handle the customer's device to carry out a proper technical inspection.
2.4.3 Paper Inspection (Print@Home)
The printed ticket must be presented in its entirety in A4 format. The printout must be at 100% scale (no resizing) using a laser or inkjet printer on blank white paper, in portrait format, and with high resolution. Tickets sent by fax, photocopied, or printed from other media are not accepted. The order number (consisting of 12 digits) located at the top right must be perfectly legible.
2.4.4 Invalidity
The confirmation email sent by MOB does IN NO CASE constitute a transport ticket. Any damaged or illegible ticket is deemed invalid. Travelers presenting such a ticket will be considered as traveling without a valid ticket under T600, chapter 6.
3. Group Provisions
3.1 Mandatory Reservation
Any reservation for a group (defined as a set of more than 9 people traveling together) must imperatively be made via the MOB reservation center. Under no circumstances can it be made autonomously via the Webshop.
3.2 Prohibition of Splitting
Splitting groups (i.e., multiplying successive individual reservations in order to bypass the aforementioned rule) is strictly prohibited. MOB reserves the right to cancel seats identified as such without prior notice, without offering alternatives, and without any refund. Automatically issued reservation confirmations lose their validity from that moment on.
4. Cancellation, Modification, and Refund Policy
4.1 Definitions
Cancellation: A system operation consisting of releasing the service without invoicing MOB. The seats are put back on sale. Cancellation does not result in an automatic financial refund.
Refund: Crediting an amount in favor of the customer to the payment method used during the initial purchase.
Modification / Exchange: Any direct modification of the date or service is excluded. A change necessarily implies the cancellation of the initial order followed by placing a new order, subject to the rules applicable below.
4.2 Principle of Channel Exclusivity
For purchases made on mob.ch and gpx.swiss, no refunds will be granted at station counters. Requests must imperatively be submitted to the RailCenter MOB via the dedicated online form (ensuring the order number or corresponding ticket is provided).
The limitation period for submitting a request is one year after the end of the service's validity.
4.3 Refund Conditions
4.3.1 Transport Tickets
The national assortment of transport tickets is unconditionally and fully subject to the provisions, deductibles, and exceptions stipulated by the National Tariff of the Alliance SwissPass T600.9.
4.3.2 Seat Reservations (including Prestige) and Catering
These services are strictly non-refundable and non-exchangeable. Exceptions are granted only in the following cases:
Presentation of a medical certificate attesting to an inability to travel (illness, accident) or a death certificate.
Major failure attributable to MOB (delay exceeding 1 hour, train cancellation without an equivalent alternative, downgrading).
4.3.3 Combined Offers (Transport + Leisure)
Refunds are granted free of charge up to 7 days before the travel date. A cancellation between 6 and 3 days before the trip is subject to a CHF 10.– deductible fee. For cancellations made less than 2 days before departure, no refund is granted.
5. Passenger Rights
In accordance with current legislation, in the event of a delay at the destination exceeding one hour or a train cancellation, customers may assert their rights to compensation (according to T600 ch. 15).
The traveler must submit their complaint and claim for compensation exclusively via the online form available on the Alliance SwissPass website.
6. Corporate Liability and Exclusions
MOB commits to providing its transport services with care. However, MOB expressly declines all liability, and will not grant any refund or compensation, if the customer misses their train due to:
A delay directly attributable to them (poor planning, late arrival at the station).
External disruptions such as traffic jams on the road, parking difficulties, or the delay of another private means of transport (airplane, private bus).
Unfavorable weather conditions affecting or slowing down their journey to the departure station.
MOB also excludes any liability for technical failures of the Internet network, the customer's mobile device, or for failures related to third-party providers in the context of combined offers.
7. Data Protection and Fraud Prevention
7.1 Privacy Policy
The use of the Webshop implies the collection and processing of personal data. These processes are strictly governed by our Privacy Policy, available separately on our website.
7.2 Revenue Guarantee and Fraud Prevention
Customer and subscription data are utilized and processed to guarantee revenues (checking the validity of tickets, collection, fraud prevention). MOB and the Swiss transport companies are legally authorized to:
Process all data of travelers and contracting parties (ticket data, inspection data, and sensitive data in case of suspected abuse).
Exchange this data with other transport companies (including across borders for international tickets) to verify the validity of tickets and prevent fraud.
In the event of discovering abuse or falsification, transmit the relevant personal and customer data (un-anonymized) to the competent internal departments as well as to external transport companies.
Preventively exchange data of travelers who have been subject to a legally binding criminal conviction.
Access to this sensitive data is carried out in strict compliance with data protection legislation. Furthermore, MOB reserves the exclusive right to analyze and evaluate the use of promotional codes in a personalized manner.
8. Applicable Law and Jurisdiction
These GTC, as well as any dispute arising from a contract concluded via mob.ch and gpx.swiss, are exclusively subject to Swiss law.
The exclusive place of jurisdiction is fixed at Montreux (Switzerland).
MOB reserves the right to adapt and modify these conditions at any time. The version in force at the time of concluding the contract is authoritative.
- Version April 2026